If a user has forgotten their password, there is a process that you, as an admin, can do to reset their password. To reset a user’s password:
- Log onto your Gravity environment.
- Click on the Gear icon in the top right-hand corner.
- Select “Users”.
- In the Users menu, select the user, whose password you need to reset.
- Click on “Change Password”.
- Then enter a new password for that user and confirm it.
- Give the password to that user and ask them to log in.
- After they have logged in, ask them to change their password.
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