Maintaining secure credentialing ensures safe, authenticated access to sensitive municipal financial data. All registered Disclosure Studio users may need to change or reset their passwords when they forget them or to maintain security compliance. Password updates can be completed on the log-in page or directly within the application settings under Settings > Security.
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Change your Password Walkthrough
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Step-by-Step Instructions
- Click Settings in the Navigation Bar.
- Select the Security card.
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Enter in a new password and Confirm the new password.
- Note: You can select the Eye icon to see the passwords you have typed.
- Once both passwords match and meet the criteria, you will see a blue Save changes button to finalize the change.
You will see a confirmation message in the bottom right corner of the page once the changes have been officially saved. You can begin to use your new password on your next log-in.
Reset your Password at Log-In Walkthrough
Select Next to move through the guide. You can also zoom in and out of the image by selecting the Magnifying Glass in the bottom right-hand corner. You can view the full guide by selecting the External Link icon.
Step-by-Step Instructions
- Navigate to https://www.cleargov.com/login
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Enter in the email associated with your user and select Continue.
- Note: If you do not know what email is associated with your user, please reach out to your organization's Disclosure Studio administrator.
- Click Reset password
- Your email should pre-populate the email address field, but you can edit it if needed. Select Continue when ready.
You will receive an email with instructions on changing your password. Please follow these instructions and if you are still having issues, please contact our Support Team at support@onegravity.com.
Troubleshooting
Issue: Password not meeting the criteria or not matching.
Solution: Select the Eye icon to ensure that the new password is meeting the criteria and/or is written exactly the same in both the New Password and Confirm Password fields.
Issue: Not receiving the password reset email.
Solution: Contact our Support team (support@onegravity.com) and they will assist in troubleshooting.
Frequently Asked Questions (FAQs)
Q: What is the criteria for creating a password?
Password Criteria:
- Minimum 8 characters
- At least one digit
- At least one uppercase letter
- At least one special character
Have more questions or need assistance?
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