Disclosure Studio - FAQ - What should I do if I get a 403 error or have other issues when logging in?

1. Use app.onegravity.com to log into the system. If you use any other log in link, you will be unable to log into Disclosure Studio. 
2. Ensure you are entering the correct username and password. 
3. If this does not work, try cleaning your cache. 
   • If you are utilizing Google Chrome, use this link to learn how to clear your cache. 
   • If you are using Microsoft Edge, visit this link to learn how to delete temporary files. 
   • If you are working in Mozilla Firefox, visit this link to learn how to clear your cached files.

Note: When clearing your cache, it is most important to clear cached images and files. If that does not work as first, clear cookies from your browser as well. The clearing the last 24 hours of data should suffice. 

4. Lastly, update your browser. Since the security protocols change from time to time, some older versions of browsers will be unable to access ClearGov's products. 

If you have done all of these steps and cannot proceed, please contact support@onegravity.com to create a service ticket.