This article is intended for: all ClearGov users.
Use this article after: you have submitted a help ticket to ClearGov's Support Team and would like to view the status or follow up on it.
Note: You can click on any image below to zoom in.
You can view and keep track of the support tickets you create, even if they are created by emailing support@cleargov.com, in the Support Center.
Access the Support Center
On the right-hand side of your Administrative Dashboard, you can select View My Support Tickets. Or from any screen in your ClearGov site, select the Question Mark Icon in the upper right corner next to your picture to access a link to the Support Center.
My Activities in the Support Center
From the Support Center, select your name in the upper right corner, and then select My Activities.
In the My Activities Section, you’ll see three tabs: Requests, Contributions, and Following.
Requests
Under the Requests tab, you’ll find support tickets you are the requester for and support tickets you are cc’d on. In those tickets, you’ll see status updates and any communication between you and the ClearGov Support team.
Contributions
Under the Contributions tab, you’ll see Posts, Community comments, and Article comments. If you create a post in the ClearGov community, comment on someone else’s post, or comment on a Support Center article, you’ll see those actions here. Read about how you can contribute to the ClearGov Community here.
Following
If you follow a Support Center article or Community post, you can access those in the Support Center as well.
Additional Resources
Learn more about the Support Center’s additional features by checking out these articles:
- Navigate the Support Center
- Search the Support Center
- Submit a Support Ticket
- How can I get training on ClearGov's tools?
- How can I stay up-to-date on what's happening at ClearGov?
- How can I make suggestions for product improvements or new features?
Have more questions or need assistance?
Submit a Request