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Engagement Website - Manage Comments and Responses

This article is intended for: Financial Engagement or Community Engagement Admin Users. 

Use this article after: Creating a Feedback section and activating long and short response questions in Question Management. 

Note: You can select any image below to zoom in. 

Comment Management

Responding to comments shows your community that you are listening and creates a positive paper trail of responsiveness. Once published, comments are visible to the author and can be visible to all website visitors, fostering an open and engaged community. 

Note: Every comment submitted goes through an automated check to ensure it meets our community standards. For an extra layer of care, each comment is also manually reviewed by a member of our team to keep the conversation productive and respectful.

Search and Filter Comments

Easily organize feedback by sorting comments from oldest to most recent, or by popularity, using the Sort by dropdown menu. 

  • Use Filters to view responses by specific topics or questions. By default, the most recent comments are shown first. If you're looking for something specific, simply use the Search bar with your keywords.

Pro Tip: To quickly find comments waiting for your input, simply select Response Needed.

Take Action on Comments

Select the Action Dots to take the following actions on a comment: 

  • Star comment - Star and unstar important comments. 
  • Feature on project - Highlight great feedback by placing the comment at the very top of the list for all public viewers.
  • Follow-up needed - Set a helpful reminder to circle back with the commenter later.
  • Mark as added to plan - Show your community that their ideas are making a difference! This updates the comment on the feedback page to show it is under consideration, and the user will receive a email notification that their idea is part of the plan.
  • For moderation - If a comment needs a second look, this sends it back to our moderation team for a human review to ensure it aligns with community guidelines. 

Note: You can undo any action you’ve taken on a comment. 

Respond to Comments

  1. Show your support for a comment by selecting the thumbs up icon, or select Reply to share a thoughtful response.
  2. Save your response as a draft or select Publish to post. 
  3. Hide Responses - Use this to tidy up your view and minimize the comment panel when you're finished.

Pro Tips: 

  • Respond within 24 hours
  • Be personal, brief, and friendly
  • Start by thanking the commenter
  • Politely correct any misinformation
  • Keep the conversation going by asking a friendly follow-up question

Additional Resources

Ready to add questions to your website? See the following training resources:



Have more questions or need assistance? Submit a Request