Transparency - Review and Take Action on Visitor Comments

Below, you will learn how to: 

• Review and take action on visitors comments

When a visitor submits a comment, it is NOT posted to your Transparency Center automatically. Instead, an email notification is sent to all users who are designated to receive notifications when a comment is submitted. One of them can then review the comment and decide what action to take.

Follow these steps to review and take action on a comment, once you have logged in to your ClearGov account:

1. Select the Comments application in the left navigation column.
2. The Status column will display what action needs to be taken
   • Pending - Action needs to be taken on the comment.
   • Approved - Comment has been added to accepted and displayed on the Transparency Center. Note: Approved comments can be archived. 
   • Archived - Comments that have been approved and then archived or simply dismissed and not displayed. 
3. Select the comment to view and take action on it. 
4. There are four actions you can take on comments:
   • Pending Comments: 
     • Approve - Comment (as-is) is posted to your Transparency Center on the page it was submitted (noted in the Location column) and is made visible to the public.
     • Reply - Use this action to enter a reply. Select Reply Online to post the reply (along with the original comment) to your Transparency Center or Reply Via Email to send the reply to the submitter. If the Reply Via Email option is selected nothing will NOT be posted to your Transparency Center.
     • Archive - Use this action if you do not want to post the comment to your Transparency Center or reply by email. This is used when the comment is irrelevant. 
   • Approved Comments: 
     • View Thread - You can choose to Reply to this comment and select Reply Online to post the reply (along with the original comment) to your Transparency Center or Reply Via Email to send the reply to the submitter. If the Reply Via Email option is selected nothing will NOT be posted to your Transparency Center. You can also choose to Archive the comment. 
   • Archived Comments: 
     • View Thread - This option allows you to view the original comment that was archived. You can choose to revert and display this comment in the Transparency Center. 

Pro Tip: Use filtering options to quickly find a comment:

• In the Filter bar filter by status or action.
• Search by the User who last took action on a comment. 
• Search by Location of comment, Status type, or Comment itself.